Social Responsibility

SAMU is recognised as an organisation whose principles and values form the basis of its social commitment, as a guarantor of transparent, ethical and responsible actions.

Since 1999, SAMU has implemented a Quality Management system in all the areas in which it operates. The organisation’s current Quality Management System is compliant with the ISO 9001, ISO 14001 and UNE 166002 standards, the latter in relation to R&D.

The organisation has also established specific corporate management areas that address the needs of the social, employment, environmental, medical and human rights spheres within a sustainable system.

Code of ethics

SAMU’s code of ethics is based on the general principles, values and convictions that form the basis of all the actions undertaken by the organisation in its different areas of activity. This code embodies the spirit of teamwork, responsibility, innovation, proactivity and commitment to society that has always characterised our organisation.

For all the above reasons, SAMU is committed to complying with this code of ethics in its day-to-day activities, thus endorsing its attitude and ethical conduct.

Innovation

Doing things better day by day is part of SAMU’s nature, and for that reason it promotes Innovation as a basic pillar in its management structure.

Innovation brings charisma and fluidity to the organisation’s activities, permitting three main objectives:

Reduce critical points in the organisation by applying innovative proposals.

Allow the organisation to adapt to current social and economic changes, and ensures continuity.

Pursue excellence.

For all the above reasons, SAMU has identified and reinforced this area by promoting an annual Innovation Plan that contains actions related to:

The use of new technologies in a professionalised manner, as a backbone.

Research.

Development in methodologies and processes in caring for persons who are at risk.

Sustainability

In 2000 the 189 UN member countries formulated 8 proposals for human development, known as the Millennium Development Goals, establishing 2015 as the term for meeting them. The MDGs are the goals established by the world to combat extreme poverty in its different dimensions: hunger, disease, poverty, lack of adequate housing, social exclusion, illiteracy and environmental sustainability, among others.
Within the reference framework of the MDgs, the Sustainable Development Goals were set up, extending the goals and meeting those that had not been reached.
In an effort to continue to strengthen its commitment to the most vulnerable sectors, SAMU has implemented its Sustainability area with a view to meeting the SDGs in its normal operations. Those goals form part of the UN Agenda and were initiated in 2016 and are scheduled to end in 2030, and are the following:

Equality

SAMU is immersed in one of the greatest challenges of our century, achieving equal opportunities and treatment for men and women in accordance with the provisions of Organic Law 3/2007 of 22 March, the Occupational Risk Prevention Law (Chapter IV) and all the provisions, agreements and plans implementing said laws.

In addition to a process of continuous improvement in quality, lines of action related to equality between men and women are defined in reference to the conciliation of professional, personal and family life, and occupational health and professional development, among others.

For this reason, SAMU defines equality as a basic pillar of structural action, implemented through a specific Equality Plan with an inclusive and reviewable nature that professionalises objectives and formalises organisational responsibility.

Compliance

From the beginning of 2018 and with the aim of strengthening sustainable management in relation to legal safety and avoid risks, SAMU has implemented its Compliance Programme. This programme consists of establishing policies and procedures to guarantee that our organisation, directors and employees comply with the applicable provisions, laws and regulations, also including internal policies and ethical codes.

The Compliance Programme provides an analysis and evaluation of the functioning of the different areas and departments of SAMU, as well as a series of activities that are coordinated with each other and planned in detail, such as identifying risks, prevention and the provisions of advice to employees.